Terms of service

TERMS OF SERVICE

Last updated: 21 September 2026

These Terms of Service apply when you visit or make a purchase from BonBons through our online store. Throughout these terms, “we”, “us” and “our” refer to BonBons. By using our website or placing an order, you agree to these terms.

  1. ABOUT US

BonBons is an independent online retailer based in Newton Abbot, Devon.

Email: hello@shopbonbons.co.uk

Postal address:

BonBons
14 Randolph Court
Newton Abbot
Devon
TQ12 1QY
United Kingdom

  1. OUR PRODUCTS

We sell clothing, footwear, handbags and accessories sourced from designer clearance, end-of-line stock and, where stated, ex-store-display stock.

We carefully inspect and photograph our products. Very minor handling or storage marks may occasionally be present, and original boxes or packaging may show signs of storage or damage. Where we are aware of marks, damaged packaging or ex-display condition, we will show or explain this within the product listing wherever reasonably possible.

A condition or imperfection clearly disclosed in the product description or photographs will form part of the description of that product. Nothing in these terms affects your legal rights if an item is faulty, damaged beyond what was disclosed or not as described.

We make every reasonable effort to display product colours and details accurately. However, colours may appear slightly different depending on your device or screen settings.

  1. PRICES AND PAYMENT

All prices are shown in pounds sterling.

The price displayed when you place your order is the price you will be charged, together with any applicable delivery costs shown during checkout.

Payment must be made using one of the payment methods available at checkout. Your order will not be processed until payment has been authorised.

If we discover an obvious pricing or listing error, we may contact you before accepting or fulfilling the order. You may then confirm the order at the correct price or cancel it for a full refund.

  1. ORDERS

After placing an order, you should receive an order-confirmation email. This confirms that we have received your order but does not guarantee acceptance.

We may be unable to accept an order if:

• the item is no longer available;
• payment cannot be authorised;
• an incorrect price or description has been displayed;
• delivery is not available to the address supplied; or
• we reasonably suspect fraud or unauthorised activity.

If payment has already been taken for an order we cannot accept, we will issue a full refund.

As many products are individual clearance items, stock may be limited to one item in a particular size or style.

  1. DELIVERY

We currently deliver to addresses within the United Kingdom using the delivery services offered at checkout.

Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our reasonable control.

Please provide a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them.

  1. CANCELLATIONS AND RETURNS

Your cancellation and return rights are explained fully in our Refund Policy, which forms part of these terms.

For most online purchases, UK consumers have the legal right to cancel within 14 days after receiving the goods. After notifying us of a cancellation, the goods must normally be returned within a further 14 days.

Please contact us at hello@shopbonbons.co.uk before returning an item so that we can provide return instructions.

Unless an item is faulty, damaged or not as described, the customer is responsible for the cost of returning it. Items should be returned unworn, unused and with their original labels and packaging wherever possible.

You may inspect an item as you would in a shop. We may make a reasonable deduction from a refund if the item has been handled more than necessary and its value has been reduced.

Where the legal right to cancel applies, we will refund the amount paid for the item and the cost of our least-expensive standard delivery option. Any additional amount paid for an enhanced delivery service may not be refundable.

Sale and reduced-price items have the same legal cancellation and return rights as full-price items. Any legal exceptions to cancellation rights will be clearly stated where applicable.

  1. FAULTY OR MISDESCRIBED GOODS

All products must be of satisfactory quality, fit for purpose and as described, in accordance with UK consumer law.

If an item is faulty, damaged beyond anything disclosed before purchase or materially different from its description, please contact us as soon as possible at hello@shopbonbons.co.uk with your order details and photographs where appropriate.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

  1. REFUNDS

Approved refunds will be made to the original payment method. The time taken for the refund to appear may depend on your bank or payment provider.

We may withhold a refund until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Please refer to our Refund Policy for full details.

  1. WEBSITE USE

You must not misuse this website, attempt to gain unauthorised access, introduce malicious software or use the website for unlawful or fraudulent purposes.

All website content, including our text, branding, layout and original photographs, belongs to BonBons or is used with permission. It must not be copied or used commercially without our written permission.

  1. THIRD-PARTY SERVICES

Our store is hosted by Shopify, and payments or other services may be provided by third parties. Your use of those services may also be subject to the provider’s own terms and privacy information.

Links to third-party websites may be provided for convenience. We are not responsible for the content or availability of websites operated by other organisations.

  1. PERSONAL INFORMATION

We handle personal information in accordance with our Privacy Policy. Please read that policy for information about how we collect, use and protect your information.

  1. LIABILITY

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by someone purchasing mainly for commercial purposes.

Nothing in these terms affects your statutory rights as a consumer.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service occasionally. The terms applying to your order will be those displayed on our website when the order was placed.

  1. GOVERNING LAW

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also benefit from the mandatory consumer protections and bring proceedings in the courts available to you under applicable law.

  1. CONTACT US

If you have any questions about these terms, an order or a product, please contact:

Email: hello@shopbonbons.co.uk

Postal address:

BonBons
14 Randolph Court
Newton Abbot
Devon
TQ12 1QY
United Kingdom